Brown, Beige and Cream PE Rattan Hanging Egg Chair with Steel Stand, 43.3 x 43.3 x 77.2 in

At Hestejarin, we are committed to providing a transparent, dependable, and straightforward shipping experience for customers shopping through our online store. This Shipping Policy explains our delivery coverage, shipping charges, order processing procedures, estimated delivery times, shipment tracking, and the steps available when a delivery issue occurs.

Please review this policy before placing an order. By completing a purchase, you acknowledge that you have had the opportunity to review the shipping information presented on our website, including the applicable charges and estimated delivery timeframe.

1. Shipping Destinations

Hestejarin currently ships eligible orders to addresses within the United States, subject to product availability, delivery-service coverage, and the shipping options displayed at checkout.

I. We currently offer domestic delivery within the United States only. We do not offer international shipping to destinations outside the United States through our online store.

II. Delivery availability may vary by product, destination, and carrier service. Certain addresses may be ineligible for delivery due to carrier restrictions or other operational limitations.

III. Customers are responsible for providing a complete and deliverable U.S. shipping address before submitting an order. If an address cannot be serviced, we will communicate the available options where reasonably practicable.

2. Shipping Fees and Taxes

Shipping fees are determined by the merchandise subtotal after discounts and other applicable merchandise adjustments, but before sales tax. The shipping rate applicable to an order will be displayed at checkout before payment is completed.

I. Free Standard Shipping: Orders with an eligible merchandise subtotal of $99.00 or more qualify for free standard shipping.

II. Standard Shipping Fee: Orders with an eligible merchandise subtotal below $99.00 are subject to a flat standard shipping fee of $8.90.

III. Threshold Calculation: Sales taxes and shipping charges do not count toward the $99.00 free-shipping threshold. Discounts that reduce the eligible merchandise subtotal may affect whether an order qualifies for free shipping.

IV. Checkout Confirmation: The shipping charge shown at checkout is the applicable charge for the selected shipping option. If the shipping rate, destination, or order contents change before the purchase is completed, the displayed total may change accordingly.

V. Sales Taxes: Applicable sales taxes are calculated based on the order, delivery destination, and requirements of applicable law. Taxes are separate from shipping charges and will be displayed at checkout when required.

Hestejarin does not represent that every order is exempt from sales tax. Customers should review the final order summary before completing payment.

3. Order Processing Time

Our standard order processing time is 1–3 business days, excluding weekends and applicable public holidays.

I. Processing generally begins after an order has been successfully submitted, payment has been authorized or confirmed as applicable, and the information required to fulfill the order has been received.

II. Processing may include order verification, inventory confirmation, product preparation, packaging, shipping-label creation, and arrangements for carrier collection.

III. Orders submitted outside our normal processing schedule generally begin processing on the next business day. Orders requiring additional verification or containing incomplete information may take longer to process.

IV. Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from transit time.

V. A shipping confirmation or shipping-label notification does not necessarily mean that the carrier has physically received the package. Carrier tracking may remain pending until the shipment is collected and scanned.

We make reasonable efforts to process orders within the stated timeframe. If we determine that an order cannot be shipped within the promised period, we will provide the required delay notice and cancellation or refund options in accordance with applicable law.

4. Shipping and Estimated Delivery Time

Our current standard delivery estimates are as follows.

I. Order Processing: 1–3 business days.

II. Carrier Transit: Approximately 5–8 business days after the carrier receives the shipment.

III. Estimated Total Delivery Time: Approximately 6–11 business days from order processing through estimated delivery, excluding circumstances that may cause additional delays.

These timeframes are estimates rather than guaranteed delivery appointments. Actual delivery may vary depending on the destination, carrier capacity, shipment routing, weather, operational interruptions, and other circumstances affecting transportation.

IV. We will use reasonable efforts to fulfill orders within the advertised or otherwise communicated shipping timeframe. Delivery estimates should not be interpreted as permission to disregard a specific delivery commitment made at checkout or through an order confirmation.

V. If we cannot ship an order within the applicable promised period, we will handle the delay in accordance with applicable U.S. requirements, including providing notice, offering the legally required choice to accept the delay or cancel the order, and issuing a prompt refund when required.

VI. Customers should review the estimated delivery information presented for their specific order. If the checkout estimate differs from the general estimates in this policy, the applicable order-specific information will be used, subject to applicable law.

5. Shipping Carriers

Depending on the destination, service availability, package requirements, and fulfillment arrangements, Hestejarin may use DHL Express, UPS, FedEx, or another suitable delivery provider.

I. The carrier and service level may vary by order. The carrier assigned to a shipment will be identified in the shipping confirmation or tracking information when available.

II. Carrier selection does not change the shipping charges confirmed at checkout unless the customer makes a subsequent change that affects the order and the change is permitted.

III. Delivery operations after carrier handoff may be subject to the carrier's service conditions. However, the use of a third-party carrier does not eliminate any obligations Hestejarin has under applicable consumer protection laws.

6. Order Confirmation and Shipment Tracking

After an order is successfully placed, Hestejarin will send an order confirmation to the email address provided at checkout, subject to successful delivery of the email. The confirmation may include the order number and a summary of the purchase.

When shipment information becomes available, we will provide tracking details and carrier information through the shipping confirmation email or another available order-status method.

I. Customers may use the tracking link provided in the shipping notification or visit our website's order-tracking page, if available, to review the latest shipment status.

II. If our order-tracking page requests an order number and the email address or telephone number associated with the purchase, customers should enter the information exactly as provided at checkout.

III. Tracking information may not appear immediately after a shipping notification is issued. Updates generally depend on the carrier's receipt, scanning, and reporting of the shipment.

IV. Tracking information is provided to help customers follow the delivery process. It may not reflect every handling event or provide a precise delivery time.

V. If tracking details are missing, inaccessible, or unchanged for an extended period, customers may contact Hestejarin at assist@hestejarin.com for assistance. We will review the available order information and contact the carrier when appropriate.

7. Shipping Issues and Order Changes

7.1 Damaged, Lost, or Missing Shipments

If an order arrives damaged, an item appears to be missing, or a shipment appears to have been lost during transit, please contact Hestejarin at assist@hestejarin.com.

I. Please provide your order number, a description of the issue, and any relevant photographs, packaging details, or delivery information that may help us investigate.

II. Where reasonably possible, retain the original packaging and take photographs of visible damage before discarding packaging materials. This information may assist our review or a carrier investigation.

III. We will review the circumstances, available tracking records, and other relevant information to determine an appropriate resolution. Depending on the situation, the available resolution may include a replacement, reshipment, refund, or another remedy consistent with applicable law and our Return and Refund Policy.

IV. If tracking indicates that a package has been delivered but you have not received it, please check the designated delivery location, mailbox, reception area, household members, and other persons who may have accepted the package. You may also contact the carrier for additional delivery information.

V. A carrier's delivery scan may be considered during an investigation, but it does not automatically resolve every missing-package claim. Hestejarin will review the available circumstances before determining the appropriate next steps.

Please report shipping problems as soon as reasonably possible so that relevant information can be reviewed. Any suggested reporting period is intended to facilitate investigation and does not waive rights that cannot lawfully be limited.

7.2 Shipping Address Changes and Order Cancellations

Customers who need to correct a shipping address or cancel an order should contact assist@hestejarin.com as soon as possible.

I. Before fulfillment begins, we will make reasonable efforts to accommodate an address correction or cancellation request where operationally possible.

II. Once an order has been packed, dispatched, or transferred to a carrier, we may be unable to modify the delivery address, intercept the shipment, or cancel the order before delivery.

III. A request is not confirmed until Hestejarin communicates the outcome. Customers should not assume that an address change or cancellation has been completed merely because a request has been submitted.

IV. If an order cannot be canceled before shipment, customers may review the applicable options under our Cancellation Policy and Return and Refund Policy.

V. Nothing in this section limits a customer's statutory rights or Hestejarin's obligation to provide cancellation, delay, or refund options where required by applicable law.

7.3 Inaccurate or Incomplete Shipping Addresses

Customers are responsible for reviewing the shipping details entered at checkout, including the recipient's name, street address, apartment or unit number, city, state, and ZIP code.

I. Incomplete or inaccurate address information may cause delivery delays, failed delivery attempts, carrier rerouting, or return-to-sender handling.

II. If an address error is identified before dispatch, contact us promptly. We will determine whether the address can be corrected before the order leaves the fulfillment process.

III. If a shipment is returned or cannot be delivered because of incorrect information supplied by the customer, we will review the circumstances and communicate any available reshipment, refund, or other options. Any additional shipping charge will be disclosed before the customer is asked to pay it.

IV. We will not automatically deny a remedy solely because an address error occurred. Any decision concerning additional shipping costs, refunds, or reshipment will be handled consistently with applicable law and the circumstances of the order.

8. Delivery Instructions and Receipt Guidelines

To help reduce delivery problems, customers are encouraged to review the following guidance.

I. Confirm that the shipping address, recipient details, and contact information are accurate before submitting payment.

II. Monitor the shipment using the tracking information provided once it becomes available.

III. If a package arrives visibly damaged, retain the packaging and take photographs where reasonably possible.

IV. If a carrier requires a signature or another delivery confirmation, follow the instructions provided by that carrier.

V. If delivery is unsuccessful, review the carrier's available redelivery, pickup, or delivery-instruction options.

VI. If a package is marked as delivered but cannot be located, check the expected delivery location and contact the carrier or Hestejarin for assistance.

Delivery requirements vary by carrier, destination, and service level. These recommendations are intended to help customers resolve delivery issues and do not replace any rights or obligations established by applicable law.

9. Contact Hestejarin

For questions about shipping fees, order processing, delivery estimates, tracking information, damaged shipments, or other shipping concerns, please contact our customer support team.

Business Name: Hestejarin

Address: 1-19-45 Yunohama, Tsuruoka, Yamagata 997-1201, Japan

Telephone: +81 235-75-2111

Email: assist@hestejarin.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

When contacting us about an existing order, please include your order number and a clear description of your request. For shipment issues, relevant tracking details and photographs may help us investigate more efficiently.

We aim to respond to customer inquiries during our stated service hours. Response times may vary depending on the nature and complexity of the inquiry.

10. Related Policies and Additional Information

This Shipping Policy should be read together with the other applicable policies published on the Hestejarin website. These documents explain additional terms concerning purchases, privacy, payments, cancellations, returns, and the operation of our online store.

I. Please review our Return and Refund Policy for return eligibility, refund procedures, and remedies for eligible orders.

II. Please review our Cancellation Policy for order cancellation requests and the conditions that apply before and after fulfillment begins.

III. Please review our Terms and Conditions for the general terms governing website use and purchases.

IV. Please review our Privacy Policy for information about personal data collection, use, disclosure, and applicable privacy rights.

V. Please review our Cookie Policy for information about cookies and similar technologies used on our website.

VI. Please review our Payment Policy for information about accepted payment methods, payment processing, and related transaction terms.

VII. Please review our Legal Notice for additional business and legal information about Hestejarin.

VIII. Please visit our About Us page to learn more about Hestejarin and our business.

IX. Please visit our Contact Us page for customer support contact information and available ways to reach us.

If any provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will govern to the extent of the conflict. 

Hestejarin is committed to presenting shipping information clearly and handling delivery inquiries responsibly so that customers can make informed purchasing decisions.

At Hestejarin (“Hestejarin,” “we,” “us,” or “our”), we want you to shop with confidence. This Return and Refund Policy explains the conditions and procedures for requesting a return, exchange, refund, or remedy for a product that is defective or does not conform to its description.

This policy applies to purchases made through our online store unless a different mandatory legal requirement applies. Nothing in this policy limits any non-waivable rights or remedies available to consumers under applicable law.

1. Return Request Period

I. Standard Return Window. You may submit a return or exchange request within 35 calendar days after the delivery date shown in the carrier's tracking records or other reliable delivery evidence. The delivery date is the starting point for calculating this period. If a shipment is delivered in separate packages, the period applies separately to each delivered item. This 35-day period applies to our voluntary commercial return program and does not limit any statutory warranty, conformity claim, defect-related remedy, or other consumer right available under applicable law. A request made after this period may still qualify for repair, replacement, refund, price reduction, or another remedy where required by law or expressly provided under our applicable product warranty.

II. Return Shipment Deadline. Once we approve your return or exchange request and provide return instructions, you must dispatch the item within 14 calendar days after the approval notice is sent, unless we confirm a different period in writing or applicable law requires otherwise. The dispatch date is determined by the carrier acceptance receipt or other verifiable shipping record. If the deadline cannot reasonably be met because of circumstances outside your control, contact us before it expires.

III. Defective Products and Legal Rights. The standard return window is a voluntary commercial return policy. It does not automatically determine the duration of any warranty, statutory remedy, or claim concerning a defect or nonconformity. Where applicable law provides a longer period or different remedy, the applicable legal requirements will prevail.

IV. Return Authorization. Please obtain return instructions from our customer support team before sending a product back. Unauthorized returns may take longer to process because we may be unable to identify the order or determine the appropriate handling procedure.

2. Eligible Return and Exchange Reasons

I. Damaged or Visibly Defective Products. You may request a return, replacement, repair, or other applicable remedy if a product arrives with visible scratches, stains, dents, broken components, or other material defects that were not disclosed before purchase.

II. Functional or Manufacturing Defects. You may request assistance if a product has a manufacturing fault, functional defect, or other quality problem that materially affects its intended use.

III. Material Product Discrepancies. You may request a remedy if the product received differs materially from the product description, including its model, type, specifications, included components, or other essential characteristics. A significant color discrepancy or an unusually strong and persistent odor may also be reviewed where it indicates a material product issue. Ordinary variations caused by screen settings, lighting, or reasonable manufacturing tolerances do not automatically constitute a defect.

IV. Change of Mind. You may request a return or exchange within the standard return window if you no longer want the product or have changed your mind. For discretionary change-of-mind returns, the product should be unused and in its original condition, with its original packaging and included accessories where reasonably available and applicable. Products showing signs of use, damage occurring after delivery, or missing essential components may be ineligible for a discretionary return, subject to applicable law. These conditions do not automatically apply to defective, damaged, misdescribed, or otherwise nonconforming products where applicable law provides a remedy. Original packaging will not be required where doing so would unlawfully restrict a consumer's rights.

V. Supporting Information. We may request your order number, proof of purchase, photographs, videos, or a description of the issue to assess a request. We will consider the information reasonably necessary to evaluate the claim. A lack of photographs alone will not automatically eliminate a consumer's rights where other evidence is available or applicable law provides otherwise.

3. Return Procedure

I. Contact Customer Support. Submit your request by emailing assist@hestejarin.com or calling +81 235-75-2111 within 35 calendar days after delivery. Include your order number, proof of purchase or payment confirmation, the reason for your request, and relevant photographs or videos where applicable.

II. Review and Authorization. We will review your request and provide return instructions as promptly as reasonably practicable. If approved, we will confirm the authorized return destination, shipping arrangements, and any applicable return shipping costs. Please do not send the product until you receive these instructions.

III. Return the Product. Send the authorized product within 14 calendar days after the approval notice, following the instructions provided by our support team. Use suitable protective packaging and retain your shipping receipt and tracking information until the matter is resolved.

IV. Return Destination. Unless we provide another authorized destination in writing, the return address is:

Hestejarin

1-19-45 Yunohama, Tsuruoka, Yamagata 997-1201, Japan

V. Return Label Availability. A prepaid return label is not guaranteed to be included in every package. If a label is included, confirm that it is valid for the product, destination, and reason for return. If no usable label is available, contact us before arranging shipment where reasonably possible. For confirmed product defects or nonconformities for which Hestejarin is responsible, we will provide an appropriate return arrangement or reimburse reasonable return shipping costs in accordance with applicable law and our express commitments. We will explain the authorized shipping arrangements before the customer sends the product where reasonably practicable. A failure to obtain advance authorization will not automatically eliminate a consumer's statutory rights.

4. Exchange Procedure

I. Submit an Exchange Request. Contact assist@hestejarin.com or call +81 235-75-2111 within 35 calendar days after delivery. Provide your order number, proof of purchase, the reason for the exchange, and supporting evidence where applicable.

II. Obtain Instructions. We will review the request and confirm whether an exchange is available. If approved, we will provide the authorized return address and shipping instructions. The original product must be dispatched within 14 calendar days after the approval notice unless we agree otherwise in writing.

III. Inspection and Replacement. Once we receive the returned product, we will inspect it where reasonably necessary. For an approved commercial exchange, we will arrange shipment of the replacement within 1–3 business days after the inspection is completed and the replacement is confirmed to be available. Business days exclude Saturdays, Sundays, and applicable public holidays.

IV. Unavailable Replacements. If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative, repair, or refund. Where a product is defective or does not conform to applicable legal requirements, we will provide the remedies required by law rather than treating the absence of replacement stock as a reason to deny those rights.

V. Delivery Estimates. Replacement delivery time depends on the shipping method, destination, customs processing, and carrier performance. Please consult our Shipping Policy for applicable shipping and delivery information.

5. Refund Method and Processing Time

I. Refund Method. Approved refunds will ordinarily be issued to the original payment method used for the transaction. If that payment method is unavailable or cannot reasonably be used, we will explain the available lawful alternatives and work with the customer to identify an appropriate solution. Any alternative refund method will be subject to the payment provider's requirements and applicable law. We will not use payment-method restrictions to delay or deny a refund that is legally due.

II. Refund Initiation. After the returned product has been received, any reasonably necessary inspection has been completed, and the refund has been approved, we will initiate the refund within 1–3 business days. Where no physical return is required, the processing period begins after the refund decision is approved.

III. Funds Availability. After we initiate a refund, the funds are generally expected to appear in the original payment account within 1–3 business days. Actual posting times depend on the card issuer, payment provider, bank processing, and payment method. This estimate is not a guarantee of the financial institution’s processing time.

IV. Refund Follow-Up. If the refund has not appeared after the expected processing period, contact assist@hestejarin.com with your order number and refund confirmation details, if available. We will review the transaction and provide reasonable assistance in tracing its status.

V. Refund Amount. The refund amount will be determined by the applicable return reason, the items returned, the original transaction, and any deductions permitted by law and disclosed before purchase. We will explain any applicable deduction or adjustment. We will not impose an undisclosed restocking fee or make a deduction that is prohibited by applicable law.

VI. Mandatory Refunds. Where applicable law requires a full or partial refund, including where an order cannot be shipped as promised and the consumer is entitled to cancel, we will provide the required refund within the legally applicable timeframe. A refund will not be replaced solely by store credit where a monetary refund is legally required.

6. Return Shipping Costs and Fees

I. Confirmed Defects or Material Nonconformity. If a product is verified to have a covered defect, material discrepancy, or other qualifying issue for which we are responsible, we will cover reasonable return shipping costs in accordance with the arrangements confirmed by our support team and applicable law. Please contact us before paying for return shipping so we can arrange a suitable method.

II. Change-of-Mind Returns. For discretionary returns or exchanges that are not attributable to a product defect, material nonconformity, or another circumstance for which we are responsible, the customer is responsible for reasonable return shipping costs, unless applicable law requires otherwise or we expressly agree to cover those costs.

III. Estimated Return Shipping Costs for Large Items. Before completing a purchase, customers should review the applicable return shipping estimate displayed on the relevant product page or at checkout, where available. For eligible large-item returns using an available qualifying shipping arrangement, the estimated return shipping cost is approximately $10–$25, subject to variation based on package dimensions, weight, pickup requirements, destination, carrier rates, and the shipping service used. This is an estimate, not a guaranteed price or a universal maximum.

Because authorized returns may need to be sent to Japan, actual international shipping costs may exceed this estimate. Where a different or higher cost is reasonably foreseeable, we will disclose the applicable estimate before purchase where practicable and confirm the actual arrangement before the customer incurs a return shipping charge. Customers should contact us for a specific estimate before shipping a large or bulky product.

IV. Original Shipping Charges. Original outbound shipping charges will be refunded where required by applicable law or where the transaction qualifies for a refund of those charges under our disclosed policies or express commitments. If an order cannot be fulfilled and applicable law requires a full refund, we will refund the shipping charges and other amounts required by law. For discretionary partial returns, original shipping charges will be handled according to the original transaction, our disclosed policies, and applicable law. We will not withhold shipping charges where a refund is legally required.

V. Taxes and Duties. Refunds of sales tax and other transaction taxes will be handled in accordance with applicable law and the original transaction. Import duties, customs charges, and other amounts collected by third parties may be subject to separate refund procedures. We will explain any relevant limitations before finalizing the refund where practicable.

VI. No Unauthorized Fees. We will not charge a return handling fee, restocking fee, or other return-related fee unless the fee is permitted by applicable law and clearly disclosed before the purchase or otherwise lawfully agreed to.

7. Two-Year Limited Commercial Warranty for New Products

I. Warranty Period. Subject to the product-specific warranty terms disclosed before purchase, Hestejarin provides a two-year limited commercial warranty for new products, beginning on the date the product is delivered to the customer. This is a voluntary written warranty offered by Hestejarin, not a representation that every US state imposes a universal two-year statutory warranty period.

II. Covered Issues. During the two-year commercial warranty period, this warranty covers qualifying manufacturing or material defects, functional failures under normal intended use, and material nonconformities with the product description, agreed specifications, or expressly stated functionality applicable at the time of sale. Coverage is subject to the terms of this warranty and applicable law. Any product-specific warranty terms disclosed before purchase may supplement or clarify coverage but will not reduce any express commitment made at the time of sale or any right that cannot lawfully be excluded or restricted.

III. Free Repair or Replacement.For a covered claim, Hestejarin will provide repair or replacement without charge for the covered remedy, including reasonable parts, labor, and necessary shipping costs associated with providing that remedy. We will explain the required procedure and any necessary shipping arrangements before the customer sends the product. A repair or replacement will be arranged within a reasonable time after the claim is verified and the necessary product or parts are available. If a covered defect cannot reasonably be repaired, a replacement is unavailable, a repair or replacement fails, or we do not provide the remedy within a reasonable time, we will offer an appropriate further remedy, which may include a refund or price reduction where appropriate and permitted by law. All remedies remain subject to applicable law.

IV. Further Remedies. If a covered defect cannot be remedied within a reasonable time, repair or replacement is unsuccessful, or the proposed remedy is unavailable, we will offer an appropriate further remedy, which may include a refund or price reduction, as required by applicable law or agreed under the circumstances. Nothing in this policy restricts a consumer's right to reject goods or seek another remedy where applicable law provides that right.

V. Exclusions. To the extent permitted by applicable law, this limited commercial warranty does not cover damage caused solely by misuse, neglect, accidental damage occurring after delivery, unauthorized modification, improper installation contrary to supplied instructions, failure to follow applicable care instructions, or ordinary wear and tear. An exclusion will not apply where the reported issue results from a covered defect, a misleading product representation, or another circumstance for which Hestejarin is responsible under applicable law. We will assess the circumstances reasonably and will not rely on an exclusion without a reasonable basis for concluding that it applies.

VI. How to Make a Warranty Claim. Contact assist@hestejarin.com and provide your order number, product details, a description of the issue, and reasonable supporting evidence. We may request the product for inspection where appropriate. We will provide instructions for repair, replacement, or another applicable remedy.

VII. Relationship to Legal Rights. This limited commercial warranty supplements, and does not replace or waive, any non-waivable statutory rights, implied warranties, or other remedies available under applicable federal or state law. The scope and duration of statutory rights may vary depending on the state, product, transaction, and circumstances. Where a written warranty is subject to the Magnuson-Moss Warranty Act or other applicable warranty disclosure requirements, the applicable requirements govern.The detailed procedures for returns, exchanges, refunds, and warranty claims are set out in this Return and Refund Policy and our Terms and Conditions. These policies should be interpreted consistently regarding the two-year commercial warranty, without reducing any express commitment made at the time of sale or any mandatory consumer right.

8. Important Conditions and Consumer Rights

I. Accurate Information. Customers must provide accurate order details and a truthful description of the reason for a return, exchange, refund, or warranty claim.

II. Product Condition. Customers should package returned products securely and include the accessories and components reasonably required for the requested remedy. A condition requirement applicable to discretionary returns will not automatically disqualify a valid claim involving a defective product or another legally protected remedy.

III. Inspection. We may reasonably inspect a returned product to assess its condition and the reported issue. Inspection will be conducted consistently with applicable law and will not be used to delay or deny a remedy that must be provided within a legally required timeframe.

IV. Non-Delivery and Shipping Delays. If we cannot ship an order within the promised timeframe, or within the applicable default timeframe when no shipping time has been stated, we will provide the notice, cancellation option, and refund required by applicable law. This policy does not limit any rights arising from non-delivery, loss in transit, or a material shipping delay.

V. No Waiver of Legal Rights. Nothing in this policy excludes or restricts any right, remedy, warranty, or protection that cannot lawfully be excluded or restricted. If a provision conflicts with mandatory applicable law, that law will govern to the extent of the conflict.

9. Contact Us

For return requests, exchanges, refund inquiries, and warranty claims, please contact Hestejarin Customer Support.

Business Name: Hestejarin

Address: 1-19-45 Yunohama, Tsuruoka, Yamagata 997-1201, Japan

Telephone: +81 235-75-2111

Email: assist@hestejarin.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Please include your order number and a clear explanation of your request so that we can locate the transaction and advise you on the appropriate next steps.

10. Related Policies

For additional information about shipping, order cancellation, payment, website use, privacy, and our business, please review the following pages:

I. Shipping Policy

II. Cancellation Policy

III. Terms and Conditions

IV. Privacy Policy

V. Cookie Policy

VI. Payment Policy

VII. Legal Notice

VIII. About Us

IX. Contact Us

Thank you for shopping with Hestejarin. We are committed to handling return, refund, exchange, and warranty requests transparently, consistently, and in accordance with applicable consumer protection requirements.