Payment Policy
At Hestejarin, we are committed to providing a clear, convenient, and reliable payment experience for customers shopping through our online store. This Payment Policy explains the payment methods we accept, how payments and order authorizations are handled, how billing issues are addressed, and what customers can expect when requesting a refund.
By placing an order through our website, you acknowledge that your payment will be processed in accordance with the payment options presented at checkout and the applicable terms of your purchase.
1. Accepted Payment Methods
Hestejarin accepts the following payment methods, subject to availability and authorization at checkout: American Express, Discover, JCB, Mastercard, and Visa.
I. Available payment methods will be displayed during checkout. Payment options may vary depending on transaction requirements, payment provider availability, and the information associated with your order.
II. You must provide valid payment information and have the necessary authorization to use the selected payment method. By submitting a payment, you confirm that you are authorized to use the payment method and that the information you provide is accurate to the best of your knowledge.
III. We may be unable to accept or complete an order if a payment is declined, cannot be authorized, fails required verification, or is otherwise unavailable for the transaction. If a payment cannot be completed, you may be asked to use another eligible payment method.
2. Product Prices, Shipping Charges, and Taxes
Product prices are displayed on the relevant product pages. The applicable order total will be presented at checkout before you submit your purchase.
I. Orders with a merchandise subtotal of $99.00 or more qualify for free shipping. Orders with a merchandise subtotal below $99.00 are subject to a flat shipping fee of $8.90. Shipping eligibility and applicable charges are determined according to our Shipping Policy.
II. Applicable taxes and other charges, where required, will be calculated or disclosed at checkout based on the destination, items purchased, and applicable requirements. The amount presented at checkout is the amount you should review before authorizing your payment.
III. Please verify the selected products, quantities, shipping address, billing information, shipping charges, applicable taxes, and final order total before submitting your order.
IV. If a pricing, calculation, or checkout display error is identified, we will review the circumstances and take appropriate action consistent with applicable law. We will not use this provision to disregard an order or payment obligation where doing so would violate applicable consumer protection requirements.
3. Payment Authorization and Order Confirmation
Submitting an order may initiate a payment authorization, verification request, or other processing step through the relevant payment provider or card issuer.
I. A payment authorization may temporarily reduce the available credit or funds associated with your payment method. An authorization is not necessarily a completed charge, and the timing of its release is determined in part by the relevant payment provider or card issuer.
II. An order confirmation email acknowledges receipt of your order details but does not necessarily mean that the order has been fully processed, dispatched, or delivered. Order fulfillment remains subject to successful payment processing, applicable verification procedures, product availability, and the terms of the transaction.
III. If we cannot fulfill an order after payment has been collected, we will review the circumstances and arrange an appropriate resolution, including a refund where applicable.
IV. After placing an order, please check your email inbox and spam or junk folder for the confirmation message. If you cannot locate it, contact us at assist@hestejarin.com so that we can help verify your order status.
4. Payment Security and Personal Information
Hestejarin takes reasonable measures to support the protection of customer information and the proper handling of payment transactions.
I. Payment transactions are processed through the payment processing arrangements made available at checkout. Depending on the payment method and service configuration, payment information may be processed by third-party payment providers, card networks, financial institutions, or other service providers involved in completing the transaction.
II. We do not ask customers to send full payment card numbers, card security codes, passwords, or other sensitive payment credentials through ordinary email or telephone communications. Please use the secure payment interface provided at checkout and avoid including sensitive payment information in customer support messages.
III. The collection, use, disclosure, and protection of personal information are further described in our Privacy Policy and Cookie Policy.
IV. Although we take reasonable steps to support secure transactions, no website, transmission method, or electronic storage system can be guaranteed to be completely secure. Nothing in this policy constitutes an absolute guarantee against unauthorized access, fraud, or technical interruptions.
5. Declined Payments, Processing Errors, and Duplicate Charges
Payments may be declined, delayed, or interrupted for reasons that include incorrect payment information, insufficient available funds, card issuer restrictions, verification requirements, suspected unauthorized activity, or temporary technical issues.
I. If a payment fails, please review the information entered at checkout and confirm that your payment method is available for the transaction. You may contact your card issuer or try another payment method displayed at checkout.
II. If you believe that the same order has resulted in duplicate charges, contact us at assist@hestejarin.com with your order number, the relevant transaction amounts, and the approximate transaction details shown on your statement. Please do not include your full card number or card security code.
III. Before reporting a duplicate charge, please consider whether one of the transactions is a pending authorization rather than a completed charge. Pending authorizations may appear separately on your account and may be released according to the procedures and timelines of your card issuer or payment provider.
IV. We will review the available order and transaction records and take appropriate steps to address any confirmed billing error attributable to our order processing. If the issue concerns an authorization hold or a payment provider's processing decision, we may direct you to the relevant provider or card issuer for further assistance.
6. Order Cancellations, Refunds, and Payment Reversals
Payment-related cancellations and refunds are handled in accordance with our Cancellation Policy and Return and Refund Policy, subject to applicable law.
I. Where a refund is approved, it will generally be issued to the original payment method used for the purchase. The available refund method may depend on the original transaction, the payment provider, and applicable processing requirements.
II. Once we initiate a refund, we expect the funds to appear in the customer's account within one to three business days. This is an estimate rather than a guarantee. Actual posting times may vary depending on the card issuer, payment provider, financial institution, and transaction circumstances.
III. The time required for a refund to appear in an account may differ from the time required for Hestejarin to review a request or initiate the refund. We will not represent a refund as completed merely because a request has been received or reviewed.
IV. If payment has been collected for an order that we cannot fulfill, we will review the circumstances and arrange an appropriate resolution, including a refund where required or otherwise applicable.
V. If you believe a payment has been processed incorrectly or you do not recognize a transaction, please contact us promptly. You may also contact your card issuer or financial institution to report an unauthorized transaction or ask about the dispute procedures available under your payment arrangement.
VI. Nothing in this policy limits any cancellation, refund, chargeback, or other consumer rights that cannot lawfully be excluded or restricted under applicable law.
7. Billing Information and Transaction Verification
Customers are responsible for providing accurate order, billing, shipping, and contact information when placing a purchase.
I. Incomplete or inconsistent information may result in a declined payment, additional verification, or a delay in order processing.
II. Where reasonably necessary to protect customers, verify a transaction, prevent suspected fraud, or comply with applicable legal or payment processing requirements, we may review relevant order information and request additional information through appropriate channels.
III. We will not request full payment card numbers or card security codes through ordinary email. Please do not send sensitive payment credentials in response to a verification request.
IV. If a transaction cannot be adequately verified or authorized, we may hold or decline the affected order as appropriate. Where an order has already been paid for and cannot be fulfilled, we will address the payment in accordance with applicable law and the relevant cancellation or refund policy.
8. Third-Party Payment Services
Certain payment functions may be provided by third-party payment processors, card networks, issuing banks, or other financial service providers.
I. The availability and processing of a particular payment method may be subject to the applicable provider's technical requirements, authorization procedures, and terms.
II. Hestejarin does not control all decisions made independently by card issuers or payment providers, including authorization decisions, bank processing times, and the release of pending authorization holds.
III. Where a payment issue requires action by a third-party provider or financial institution, we will provide reasonable assistance within our control. Customers may also need to contact the relevant provider directly.
IV. Our use of third-party payment services does not eliminate any obligations or responsibilities that apply to Hestejarin under applicable law.
9. Changes to This Payment Policy
We may update this Payment Policy when necessary to reflect changes to our payment arrangements, business operations, website functionality, or applicable legal requirements.
I. The current version of this policy will be made available on our website.
II. Any update will apply subject to applicable law and any requirements concerning existing orders, completed transactions, or previously agreed purchase terms.
III. Customers should review this page periodically to understand the payment terms applicable to purchases made through our online store.
10. Contact Us
If you have questions about payment methods, billing discrepancies, transaction verification, payment authorization, or refunds, please contact our customer support team using the information below.
Business Name: Hestejarin
Address: 1-19-45 Yunohama, Tsuruoka, Yamagata 997-1201, Japan
Telephone: +81 235-75-2111
Email: assist@hestejarin.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
I. When contacting us about a payment, please provide your order number and relevant transaction information so that we can locate the transaction and review your inquiry.
II. For your protection, do not include your full payment card number, card security code, account password, or other sensitive authentication credentials in your message.
III. We will review payment inquiries and respond using the contact information you provide, subject to the information available and the nature of your request.
11. Related Policies
For additional information about purchases, shipping, refunds, privacy, and the legal terms governing your use of our website, please review the following policies and information pages.
I. Shipping Policy — shipping charges, free shipping eligibility, delivery arrangements, and shipping-related matters.
II. Return and Refund Policy — return eligibility, refund conditions, and refund procedures.
III. Cancellation Policy — order cancellation requests and applicable cancellation conditions.
IV. Terms and Conditions — the general terms governing website use and purchases.
V. Privacy Policy — the collection, use, disclosure, and protection of personal information.
VI. Cookie Policy — information about cookies and related tracking technologies.
VII. Legal Notice — business identification and relevant legal information.
VIII. About Us — information about Hestejarin and our business.
IX. Contact Us — customer support contact details and available assistance.
Hestejarin aims to make payment transactions transparent and dependable by clearly communicating applicable charges, handling payment inquiries responsibly, and addressing billing issues in accordance with our published policies and applicable law.