Shipping policy

At Hestejarin, we are committed to providing a transparent, dependable, and straightforward shipping experience for customers shopping through our online store. This Shipping Policy explains our delivery coverage, shipping charges, order processing procedures, estimated delivery times, shipment tracking, and the steps available when a delivery issue occurs.

Please review this policy before placing an order. By completing a purchase, you acknowledge that you have had the opportunity to review the shipping information presented on our website, including the applicable charges and estimated delivery timeframe.

1. Shipping Destinations

Hestejarin currently ships eligible orders to addresses within the United States, subject to product availability, delivery-service coverage, and the shipping options displayed at checkout.

I. We currently offer domestic delivery within the United States only. We do not offer international shipping to destinations outside the United States through our online store.

II. Delivery availability may vary by product, destination, and carrier service. Certain addresses may be ineligible for delivery due to carrier restrictions or other operational limitations.

III. Customers are responsible for providing a complete and deliverable U.S. shipping address before submitting an order. If an address cannot be serviced, we will communicate the available options where reasonably practicable.

2. Shipping Fees and Taxes

Shipping fees are determined by the merchandise subtotal after discounts and other applicable merchandise adjustments, but before sales tax. The shipping rate applicable to an order will be displayed at checkout before payment is completed.

I. Free Standard Shipping: Orders with an eligible merchandise subtotal of $99.00 or more qualify for free standard shipping.

II. Standard Shipping Fee: Orders with an eligible merchandise subtotal below $99.00 are subject to a flat standard shipping fee of $8.90.

III. Threshold Calculation: Sales taxes and shipping charges do not count toward the $99.00 free-shipping threshold. Discounts that reduce the eligible merchandise subtotal may affect whether an order qualifies for free shipping.

IV. Checkout Confirmation: The shipping charge shown at checkout is the applicable charge for the selected shipping option. If the shipping rate, destination, or order contents change before the purchase is completed, the displayed total may change accordingly.

V. Sales Taxes: Applicable sales taxes are calculated based on the order, delivery destination, and requirements of applicable law. Taxes are separate from shipping charges and will be displayed at checkout when required.

Hestejarin does not represent that every order is exempt from sales tax. Customers should review the final order summary before completing payment.

3. Order Processing Time

Our standard order processing time is 1–3 business days, excluding weekends and applicable public holidays.

I. Processing generally begins after an order has been successfully submitted, payment has been authorized or confirmed as applicable, and the information required to fulfill the order has been received.

II. Processing may include order verification, inventory confirmation, product preparation, packaging, shipping-label creation, and arrangements for carrier collection.

III. Orders submitted outside our normal processing schedule generally begin processing on the next business day. Orders requiring additional verification or containing incomplete information may take longer to process.

IV. Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from transit time.

V. A shipping confirmation or shipping-label notification does not necessarily mean that the carrier has physically received the package. Carrier tracking may remain pending until the shipment is collected and scanned.

We make reasonable efforts to process orders within the stated timeframe. If we determine that an order cannot be shipped within the promised period, we will provide the required delay notice and cancellation or refund options in accordance with applicable law.

4. Shipping and Estimated Delivery Time

Our current standard delivery estimates are as follows.

I. Order Processing: 1–3 business days.

II. Carrier Transit: Approximately 5–8 business days after the carrier receives the shipment.

III. Estimated Total Delivery Time: Approximately 6–11 business days from order processing through estimated delivery, excluding circumstances that may cause additional delays.

These timeframes are estimates rather than guaranteed delivery appointments. Actual delivery may vary depending on the destination, carrier capacity, shipment routing, weather, operational interruptions, and other circumstances affecting transportation.

IV. We will use reasonable efforts to fulfill orders within the advertised or otherwise communicated shipping timeframe. Delivery estimates should not be interpreted as permission to disregard a specific delivery commitment made at checkout or through an order confirmation.

V. If we cannot ship an order within the applicable promised period, we will handle the delay in accordance with applicable U.S. requirements, including providing notice, offering the legally required choice to accept the delay or cancel the order, and issuing a prompt refund when required.

VI. Customers should review the estimated delivery information presented for their specific order. If the checkout estimate differs from the general estimates in this policy, the applicable order-specific information will be used, subject to applicable law.

5. Shipping Carriers

Depending on the destination, service availability, package requirements, and fulfillment arrangements, Hestejarin may use DHL Express, UPS, FedEx, or another suitable delivery provider.

I. The carrier and service level may vary by order. The carrier assigned to a shipment will be identified in the shipping confirmation or tracking information when available.

II. Carrier selection does not change the shipping charges confirmed at checkout unless the customer makes a subsequent change that affects the order and the change is permitted.

III. Delivery operations after carrier handoff may be subject to the carrier's service conditions. However, the use of a third-party carrier does not eliminate any obligations Hestejarin has under applicable consumer protection laws.

6. Order Confirmation and Shipment Tracking

After an order is successfully placed, Hestejarin will send an order confirmation to the email address provided at checkout, subject to successful delivery of the email. The confirmation may include the order number and a summary of the purchase.

When shipment information becomes available, we will provide tracking details and carrier information through the shipping confirmation email or another available order-status method.

I. Customers may use the tracking link provided in the shipping notification or visit our website's order-tracking page, if available, to review the latest shipment status.

II. If our order-tracking page requests an order number and the email address or telephone number associated with the purchase, customers should enter the information exactly as provided at checkout.

III. Tracking information may not appear immediately after a shipping notification is issued. Updates generally depend on the carrier's receipt, scanning, and reporting of the shipment.

IV. Tracking information is provided to help customers follow the delivery process. It may not reflect every handling event or provide a precise delivery time.

V. If tracking details are missing, inaccessible, or unchanged for an extended period, customers may contact Hestejarin at assist@hestejarin.com for assistance. We will review the available order information and contact the carrier when appropriate.

7. Shipping Issues and Order Changes

7.1 Damaged, Lost, or Missing Shipments

If an order arrives damaged, an item appears to be missing, or a shipment appears to have been lost during transit, please contact Hestejarin at assist@hestejarin.com.

I. Please provide your order number, a description of the issue, and any relevant photographs, packaging details, or delivery information that may help us investigate.

II. Where reasonably possible, retain the original packaging and take photographs of visible damage before discarding packaging materials. This information may assist our review or a carrier investigation.

III. We will review the circumstances, available tracking records, and other relevant information to determine an appropriate resolution. Depending on the situation, the available resolution may include a replacement, reshipment, refund, or another remedy consistent with applicable law and our Return and Refund Policy.

IV. If tracking indicates that a package has been delivered but you have not received it, please check the designated delivery location, mailbox, reception area, household members, and other persons who may have accepted the package. You may also contact the carrier for additional delivery information.

V. A carrier's delivery scan may be considered during an investigation, but it does not automatically resolve every missing-package claim. Hestejarin will review the available circumstances before determining the appropriate next steps.

Please report shipping problems as soon as reasonably possible so that relevant information can be reviewed. Any suggested reporting period is intended to facilitate investigation and does not waive rights that cannot lawfully be limited.

7.2 Shipping Address Changes and Order Cancellations

Customers who need to correct a shipping address or cancel an order should contact assist@hestejarin.com as soon as possible.

I. Before fulfillment begins, we will make reasonable efforts to accommodate an address correction or cancellation request where operationally possible.

II. Once an order has been packed, dispatched, or transferred to a carrier, we may be unable to modify the delivery address, intercept the shipment, or cancel the order before delivery.

III. A request is not confirmed until Hestejarin communicates the outcome. Customers should not assume that an address change or cancellation has been completed merely because a request has been submitted.

IV. If an order cannot be canceled before shipment, customers may review the applicable options under our Cancellation Policy and Return and Refund Policy.

V. Nothing in this section limits a customer's statutory rights or Hestejarin's obligation to provide cancellation, delay, or refund options where required by applicable law.

7.3 Inaccurate or Incomplete Shipping Addresses

Customers are responsible for reviewing the shipping details entered at checkout, including the recipient's name, street address, apartment or unit number, city, state, and ZIP code.

I. Incomplete or inaccurate address information may cause delivery delays, failed delivery attempts, carrier rerouting, or return-to-sender handling.

II. If an address error is identified before dispatch, contact us promptly. We will determine whether the address can be corrected before the order leaves the fulfillment process.

III. If a shipment is returned or cannot be delivered because of incorrect information supplied by the customer, we will review the circumstances and communicate any available reshipment, refund, or other options. Any additional shipping charge will be disclosed before the customer is asked to pay it.

IV. We will not automatically deny a remedy solely because an address error occurred. Any decision concerning additional shipping costs, refunds, or reshipment will be handled consistently with applicable law and the circumstances of the order.

8. Delivery Instructions and Receipt Guidelines

To help reduce delivery problems, customers are encouraged to review the following guidance.

I. Confirm that the shipping address, recipient details, and contact information are accurate before submitting payment.

II. Monitor the shipment using the tracking information provided once it becomes available.

III. If a package arrives visibly damaged, retain the packaging and take photographs where reasonably possible.

IV. If a carrier requires a signature or another delivery confirmation, follow the instructions provided by that carrier.

V. If delivery is unsuccessful, review the carrier's available redelivery, pickup, or delivery-instruction options.

VI. If a package is marked as delivered but cannot be located, check the expected delivery location and contact the carrier or Hestejarin for assistance.

Delivery requirements vary by carrier, destination, and service level. These recommendations are intended to help customers resolve delivery issues and do not replace any rights or obligations established by applicable law.

9. Contact Hestejarin

For questions about shipping fees, order processing, delivery estimates, tracking information, damaged shipments, or other shipping concerns, please contact our customer support team.

Business Name: Hestejarin

Address: 1-19-45 Yunohama, Tsuruoka, Yamagata 997-1201, Japan

Telephone: +81 235-75-2111

Email: assist@hestejarin.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

When contacting us about an existing order, please include your order number and a clear description of your request. For shipment issues, relevant tracking details and photographs may help us investigate more efficiently.

We aim to respond to customer inquiries during our stated service hours. Response times may vary depending on the nature and complexity of the inquiry.

10. Related Policies and Additional Information

This Shipping Policy should be read together with the other applicable policies published on the Hestejarin website. These documents explain additional terms concerning purchases, privacy, payments, cancellations, returns, and the operation of our online store.

I. Please review our Return and Refund Policy for return eligibility, refund procedures, and remedies for eligible orders.

II. Please review our Cancellation Policy for order cancellation requests and the conditions that apply before and after fulfillment begins.

III. Please review our Terms and Conditions for the general terms governing website use and purchases.

IV. Please review our Privacy Policy for information about personal data collection, use, disclosure, and applicable privacy rights.

V. Please review our Cookie Policy for information about cookies and similar technologies used on our website.

VI. Please review our Payment Policy for information about accepted payment methods, payment processing, and related transaction terms.

VII. Please review our Legal Notice for additional business and legal information about Hestejarin.

VIII. Please visit our About Us page to learn more about Hestejarin and our business.

IX. Please visit our Contact Us page for customer support contact information and available ways to reach us.

If any provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will govern to the extent of the conflict. 

Hestejarin is committed to presenting shipping information clearly and handling delivery inquiries responsibly so that customers can make informed purchasing decisions.