Contact Us

Welcome to Hestejarin. We are committed to providing clear, helpful, and reliable customer support throughout your shopping experience. Whether you have questions before placing an order or need assistance with an existing purchase, our customer service team is available to help with product information, order status, payment inquiries, shipping arrangements, cancellations, returns, and refunds.

We encourage customers to contact us directly whenever assistance is needed. To help us review your inquiry efficiently, please provide accurate information relevant to your request while avoiding unnecessary disclosure of sensitive personal or payment information.

1. Customer Service Information

Online Store: Hestejarin

Email Address: assist@hestejarin.com

Telephone: +81 235-75-2111

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)

Our customer service team aims to respond to inquiries as promptly as reasonably possible during the stated service hours. Response times may vary depending on inquiry volume, the complexity of the issue, and whether additional information is required.

I. Email is recommended for inquiries involving order details, shipping concerns, return requests, or refund questions because it allows relevant information and correspondence to be reviewed more easily.

II. Telephone support is available during the stated customer service hours. If your call is not answered, please consider contacting us by email with a brief description of your inquiry.

III. Messages received outside our stated service hours, on weekends, or during periods of unusually high inquiry volume may be reviewed during the next available service period. Response times are not guaranteed unless expressly stated otherwise.

2. Business and Mailing Address

Hestejarin

1-19-45 Yunohama, Tsuruoka, Yamagata 997-1201, Japan

This address is provided for business correspondence. Please do not send merchandise, returned products, or other packages to this address unless our customer service team has confirmed that the shipment should be sent there.

I. Before returning an item, contact us to confirm the applicable return procedure, eligibility requirements, and authorized return destination.

II. Sending a package to an address that has not been confirmed for returns may delay processing or prevent us from matching the package to the relevant order.

III. Our correspondence address should not be interpreted as a guaranteed return-processing facility. Any return instructions provided for an individual order should be followed in accordance with our applicable return policy.

3. Product Information and General Questions

If you have questions about a product listed on our website, please include the product name, product page link, or relevant product details in your message. Our team can assist with inquiries concerning available product information, listed specifications, materials, dimensions, product features, and availability.

I. Product descriptions and specifications should be reviewed before placing an order. If a material feature or specification is unclear, please contact us before purchasing.

II. Product availability, listed prices, and displayed options may change as our online store is updated. Any applicable terms presented during checkout should also be reviewed before completing your purchase.

III. If you believe that a product you received differs materially from its listing or arrived damaged, please contact us with your order number and a description of the issue. Photographs may be helpful where appropriate, but please do not send sensitive personal or payment information.

4. Order and Payment Assistance

For questions about order confirmations, order status, payment processing, duplicate charges, or other transaction concerns, please contact us using the email address above.

I. Include your order number, the email address associated with your order, and a brief explanation of the issue whenever reasonably necessary to identify the transaction.

II. If you notice an unexpected charge or believe that a payment has been processed incorrectly, contact us so that we can review the information available to us. Depending on the circumstances, you may also contact your payment provider.

III. Never email your full payment card number, card security code, account password, one-time verification code, or other sensitive authentication credentials. If verification is necessary, our team may request limited information reasonably needed to locate your order.

IV. Payment authorization, order acceptance, cancellations, and refunds are subject to the applicable checkout disclosures and relevant store policies. Contacting customer service does not automatically cancel an order or guarantee a refund.

For additional information, please review our Payment Policy and Terms and Conditions.

5. Shipping and Delivery Inquiries

If you need help with shipment tracking, delivery status, an apparent delivery delay, or a package that has not arrived, please contact us with your order number and any available tracking information.

I. Delivery estimates may depend on order processing, destination, carrier operations, customs procedures where applicable, and other circumstances outside our direct control.

II. If tracking information indicates that a package has been delivered but you have not received it, please contact us and provide the available tracking details. Where appropriate, you may also check with the carrier or the delivery location.

III. If an order appears delayed or tracking information has not been updated, we will review the information available and explain any applicable next steps. Actual resolution times may depend on the carrier and the circumstances of the shipment.

IV. Shipping estimates, processing times, and any applicable cancellation or refund options are governed by the relevant order terms and applicable law. Nothing in this section limits any consumer rights that cannot legally be waived.

Please review our Shipping Policy for further information.

6. Cancellations, Returns, Exchanges, and Refunds

If you wish to cancel an order, return an item, request an exchange, or inquire about a refund, please contact us as soon as reasonably possible and include your order number.

I. Cancellation requests should be submitted promptly because an order may already have entered processing, fulfillment, or shipment. A request is not confirmed until we communicate the applicable outcome, subject to any rights provided by law.

II. Return eligibility, applicable conditions, return shipping arrangements, and refund procedures are explained in our Return and Refund Policy. Please contact us before sending a return so that we can provide the appropriate instructions.

III. Refund processing times may vary depending on the payment method, payment provider, and financial institution. Where a refund is approved or legally required, the applicable refund procedure and timing will be communicated in accordance with the relevant policy and applicable law.

IV. If an item arrives damaged, defective, incorrect, or materially different from its description, please describe the issue and provide supporting information where reasonably available. Such requests will be reviewed according to the circumstances, applicable policy, and any non-waivable consumer rights.

For complete information, please consult our Cancellation Policy and Return and Refund Policy.

7. Privacy and Information Security

We handle customer inquiries using information reasonably necessary to respond to requests, review orders, provide support, and address transaction-related concerns, subject to our Privacy Policy and applicable law.

I. Please provide only the information reasonably necessary for us to identify your inquiry and assist you.

II. Do not include full payment card details, security codes, account passwords, government identification numbers, or other highly sensitive information in ordinary email correspondence unless a lawful and secure process specifically requires it.

III. Information submitted through customer service may be processed by authorized service providers where necessary to support our operations, subject to applicable privacy requirements and the disclosures in our Privacy Policy.

IV. For information about personal information collection, use, disclosure, retention, and applicable privacy rights, please review our Privacy Policy and Cookie Policy.

8. Additional Information and Customer Support Procedures

To help us handle your inquiry accurately, please explain the issue clearly and include relevant details where appropriate. If additional information is needed to review your request, our team may contact you using the contact information you provide.

I. Please ensure that the email address associated with your inquiry is accurate so that we can respond appropriately.

II. Keep your order confirmation, relevant correspondence, and tracking information until your issue has been resolved.

III. If your inquiry concerns a product, transaction, or order, please use the relevant policy as a reference so that you understand the applicable process and requirements.

IV. We review inquiries individually and aim to provide clear and reasonable assistance. The outcome of a request depends on the facts, the applicable policy, the status of the order, and applicable legal requirements.

9. Website Policies and Legal Information

For additional information about shopping with Hestejarin, please review the following pages:

I. Shipping Policy — shipping arrangements, order processing, and delivery information.

II. Return and Refund Policy — return eligibility, refund procedures, and related requirements.

III. Cancellation Policy — order cancellation procedures and applicable conditions.

IV. Terms and Conditions — website use, purchases, and general terms governing transactions.

V. Privacy Policy — personal information practices and applicable privacy rights.

VI. Cookie Policy — information about cookies and similar technologies.

VII. Payment Policy — accepted payment methods and payment-related procedures.

VIII. Legal Notice — business identification and other applicable legal disclosures.

IX. About Us — additional information about Hestejarin.

10. Contact Hestejarin

Thank you for choosing Hestejarin. We appreciate your interest in our store and are committed to providing clear communication and appropriate assistance throughout your shopping experience.

For customer service inquiries, please contact us using the following details:

Address: 1-19-45 Yunohama, Tsuruoka, Yamagata 997-1201, Japan

Telephone: +81 235-75-2111

Email: assist@hestejarin.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Please refer to the applicable policies linked above for additional information about your order and any available options. Where a policy provision conflicts with mandatory applicable law, the mandatory legal requirements will prevail.

We look forward to assisting you.